Privacy and Cookies Policy
Scope of application
Zoopet respects the privacy of its users and is committed to protecting their personal data.
This policy explains how we collect, use, store and protect your personal data when you visit our website https://zoopet.lu. It does not apply to third-party sites accessible via external links.
Contact details
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Address : 48, rue du Commerce, L-8220 Mamer, Luxembourg
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E-mail : [email protected]
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Phone : +352 621 577 741
Collection and processing of personal data
Data collected:
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Via the contact or reservation forms: name, email, telephone number, message.
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Technical data: IP address, device type, browser, pages viewed, duration of visit (via cookies).
Legal basis for processing:
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User Consent
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Performance of a contract or pre-contractual measures
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Legal obligations
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Legitimate interest (e.g. service improvement, site security)
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Purposes of processing
The data collected is used for:
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Process contact requests and appointment bookings
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Send confirmations and information related to services
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Improve site navigation
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Comply with our legal obligations
Retention period
Personal data is kept only for the period necessary for the purposes described or in accordance with legal requirements.
Rights of the data subject
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
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Access your personal data
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Rectify or update inaccurate data
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Request the deletion of your data
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Limit or object to processing
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Withdraw your consent at any time
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Request the portability of your data
To exercise these rights, contact us at: [email protected]
Security and Privacy
We implement appropriate technical and organizational measures to protect your personal data. However, no transmission over the Internet is completely secure.
Cookies Policy
What are cookies?
Cookies are small text files stored on your browser when you visit a website. They help improve your browsing experience, measure the website's audience, and personalize the content displayed.
Types of cookies used:
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Essential cookies: necessary for the proper functioning of the site
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Analytical cookies: to understand how visitors interact with the site (e.g. Google Analytics)
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Functional cookies: to remember your preferences
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Advertising cookies: to offer you targeted advertising (if applicable)
Consent
When you first visit our site, a banner informs you of the use of cookies. You can:
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Accept all cookies
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Refuse non-essential cookies
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Manage your preferences by category
You can also configure cookies directly in your browser.
Third-party cookies
We use external services (such as Google, Meta, YouTube) which may place cookies in your browser. These cookies are subject to their own privacy policies.
